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Post by danebramagertr on Sept 11, 2015 18:00:33 GMT -5
I just bought the 410 gram box from a Big Box Hobby/Art supply store a month or so ago. I opened the containers last night. After I peeled off the seal the catalyst looked fine. The silicone in the larger container is too viscous and the top of the stuff looked like it had began to harden (?)- the top seal was unbroken- was on very tight like a drum head. I tried to scrape the top part off and the whole jar was slightly thinner but the difference was relatively nominal. It would be nearly impossible to mix at let alone thoroughly. This High Strength "kit" was 30 bucks. What should I do? I often use your casting products (primarily quick Set for molds) and thought I'd try this type with this piece I need to cast with some undercuts.
Thanks
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Post by mike on Sept 13, 2015 20:37:36 GMT -5
Please give us a call tomorrow morning (Monday) between 8am-5pm EST and we will have you send us some pictures of the kit/base so we can see what is going on. If and once we determine it defective, we will simply send you a brand new one.
Sorry for the inconvenience but we will make sure you have good product. Unfortunately we can not manage the stock of every store/distributor and every once in a long while we run into something like this.
Give us a call and we'll figure it out.
thx,
Mike
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Original poster here
Guest
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Post by Original poster here on Sept 15, 2015 20:50:33 GMT -5
I just read this and took pictures will call and ask for Mike on Wed. Thanks.
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Post by mike on Sept 16, 2015 6:00:30 GMT -5
Sounds good. We'll get it figured out.
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Post by danebramagertr on Sept 17, 2015 23:47:41 GMT -5
Did the pictures reveal anything? Any idea as to what was going on with my batch?
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Post by mike on Sept 18, 2015 8:43:36 GMT -5
Just checked with Carol to see if anything came through ... haven't seen anything yet. Please resend to world(at)alumilite(dot)com
thx,
Mike
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Post by danebramagertr on Sept 18, 2015 16:45:30 GMT -5
Ok used home and gmail account. Word "john" in both.
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Post by mike on Sept 21, 2015 9:36:19 GMT -5
Rec'd the pics. Material looks to be extremely old - years. Will send you replacement material.
thx,
Mike
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Post by danebramagertr on Sept 21, 2015 14:51:13 GMT -5
Thanks for the outstanding customer service!!!
Re: Age of the material-
Wow!!?? I'll be weary in stores ... Is there a way to tell how old the stuff is? Like a production date code.
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Post by mike on Sept 21, 2015 15:46:21 GMT -5
Typically not on the box. The shelf life of that material is very stable though ... to give you an example ... 2 years and I would not expect any difference. 3 years and beyond, perhaps getting thick. Simply put, we just don't see that very often at all as most stores will sell long before then or rotate their stock. So I wouldn't be weary but unfortunately you found the wrong diamond in the rough.
Mike
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Post by danebramagertr on Sept 24, 2015 16:10:08 GMT -5
As a wrap up- I want to thank Mike and Carol here at Alumilite for the BEST EVER customer service I have experienced!! I will be an eternal grateful customer.
Sincerely THANK YOU!!
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Post by carol - Alumilite Corp on Sept 25, 2015 8:33:23 GMT -5
Geez...... that is so nice to hear! Our customers make it easy, we have the BEST EVER customers!
Sincerely Thank You for choosing and using our products.
Have a great weekend.
Carol
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